We want you to be satisfied with your purchase. If something is not right, please review the following and contact us promptly.
Eligibility
Items should be returned unused, in original packaging where applicable, and in resellable condition unless the item is faulty or incorrect.
Timeframe
Please request a return within a reasonable period after delivery. Some items may be non-returnable for hygiene or safety reasons (e.g., opened consumables) unless damaged or incorrect.
Damaged or wrong items
If you received a damaged, defective, or incorrect item, contact us with your order number and photos if possible. We will arrange a replacement or refund after verification.
Refunds
Once a return is approved and received (if applicable), refunds are processed using the original payment method where possible. Timing may depend on banks or payment providers.
Exchanges
Exchanges may be offered based on stock availability. Contact us to confirm options before returning an item.